SBI General Insurance extends support to several districts in Assam affected by floods
Emergency toll-free number 1800 102 1111, SMS to 561612, email customer.care@sbigeneral.in or the Claims Intimation Section on www.sbigeneral.in.
AZIR KHOBOR, GUWAHATI, , 25 JUNE, 2022: SBI General Insurance has taken measures to support customers affected due to heavy rainfall and the subsequent floods in the southern parts of Assam. The floods have impacted over 5.5 million people in the state, particularly across five districts – Barpeta, Dhubri, Darrang, Nagaon, and Kamrup. Landslides were also reported from Hailakandi, Guwahati, and Patherkandi.
In such instances of natural calamities, SBI General Insurance requests all its customers to ensure the safety of themselves, as well as their loved ones.
During these challenging circumstances, SBI General Insurance stands by its customers. SBI General’s team has put in place a standard operating procedure and formed a task force to handle queries and claims on a priority basis. It keeps an eye on the inbound data and is well-prepared to help customers.
1. Call the company’s toll-free number 1800 102 1111
2. SMS <CLAIM>to 561612
3. Send details on email: customer.care@sbigeneral.in
4. Visit claims intimation section on www.sbigeneral.in
To avoid any delays in the claim settlement procedure, the Company has contacted a panel of surveyors. SBI General follows a process of ‘Express Claims’ settlement in case of commercial claims for losses of up to Rs. 10 lakhs for affected customers. Recognizing that the customers have experienced challenges and losses because of the floods and heavy rainfall, SBI General will waive the paperwork requirement wherever practicable. In the case of some smaller claims, immediate settlements will be offered with efforts to help those affected to recover. Having invested in digital readiness and a thorough Business Continuity Plan, SBI General is well-placed to help customers during such situations.